AGM Meeting date is 30/09/2023 for Elanpro , AGM meeting date is 30/09/2023 for Icold website

Refund Policy

Refund Eligibility:
1.1 We offer refunds on products that meet the following criteria:
– The product is returned within 7 days from the date of purchase.
– The product is in its original condition, including all components, accessories, and packaging.
– The product has not been used, installed, or damaged due to improper handling.
– The product is accompanied by a valid proof of purchase, such as a receipt or invoice.

1.2 Non-refundable items include:
– Customized or personalized products.
– Products that have been used, installed, or damaged due to customer negligence.
– Products that are explicitly marked as non-refundable at the time of purchase.

Refund Process:
2.1 To initiate a refund, the customer must:
– Contact our customer support team within the specified timeframe.
– Provide details of the product, proof of purchase, and reason for the refund request.
2.2 Our customer support team will guide the customer through the return process, which may include:
– Providing return shipping instructions, if applicable.
– Inspecting the returned product to ensure it meets the refund eligibility criteria.
2.3 Once the returned product is received and inspected, we will notify the customer regarding the status of their refund request.
2.4 If the refund is approved, the customer will be refunded via the original payment method, or an alternative method agreed upon by both parties.

Return Shipping:
3.1 The customer is responsible for return shipping costs, these costs will not be refunded unless otherwise stated.
3.2 In the case of a faulty or damaged product, we may provide a prepaid return shipping label or reimburse the customer for reasonable return shipping expenses.

Restocking Fees:
4.1 A restocking fee of 10% may apply to eligible returns to cover administrative and processing costs. This fee will be deducted from the refund amount.

Warranty Coverage:
5.1 Products covered under manufacturer warranties will be subject to the terms and conditions outlined by the manufacturer. Warranty claims should be directed to the manufacturer or their designated service centres.

Policy Updates:
6.1 This refund policy is subject to change without prior notice. Any updates or modifications will be communicated through our website or other appropriate channels.