Refund Policy
Elanpro Refund Policy
At Elanpro, we prioritize customer satisfaction by offering a clear and fair refund policy. Please read the details below to understand our process:
Eligibility for Refund
1. Product Condition:
- Refunds are applicable for unused, undamaged products in their original packaging.
- Products must be returned with all accessories, manuals, and original invoices.
2. Time Frame:
- Refund requests must be initiated within 7 days of delivery.
3. Non-Refundable Items:
- Customized or special-order products.
- Items damaged due to misuse, improper handling, or installation.
Refund Process
1. Initiating a Request:
- Contact Elanpro’s customer support at 9015106925 or enquiry@elanpro.net to initiate a refund.
2. Verification:
- Our team will review the refund request and arrange for product inspection, if required.
3. Approval:
- Upon approval, the refund will be processed within 7–10 business days.
Refund Method
Refunds will be issued to the original payment method or as store credit, as per the customer’s preference.
Important Notes
- Shipping charges are non-refundable unless the product was defective or incorrect.
- Return shipping costs will be borne by the customer unless otherwise specified.
For more information or assistance, feel free to reach out to us. Your trust in Elanpro drives us to deliver the best service!
